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FAQ
Frequently Asked Questions
Answers to common questions about preparing your CSV and practicing with Promotee.
CSV Upload & Format
How should I format my CSV file before uploading?
Can I upload a file with line breaks in the Answer field?
My line breaks are missing after upload. Why?
Can I upload a CSV with non-English characters (e.g. Spanish, Swahili, Thai)?
What happens if I upload a file with empty fields or formatting errors?
Can I use semicolons or tabs instead of commas?
Can I use file formats other than CSV?
Card Behavior & Practice Modes
How are cards displayed after uploading?
Can I add multiple categories to one card?
How can I review only the cards I haven’t remembered yet?
What happens if I go over the max allowed line breaks or text length?
Troubleshooting
Why do I see strange characters (like �) in my uploaded text?
My file uploaded successfully but no cards are showing. What’s wrong?
I made a mistake in my upload. Can I re-upload a corrected file?
Privacy & Security
Is my uploaded CSV file saved anywhere?
Usage & Devices
Can I use this app on my smartphone or tablet?
Animations & Settings
Why didn’t the celebration animation appear after my session?
